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Monday, February 6, 2012

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CHAPTER 12 APPENDICES

CHAPTER 12
APPENDICES

12.1 Survey Questions

1.    Age range:
c  14-17
c  18 -25
c  26 -30
c  31- 40
c  41 and above

2.    Gender :
c  Male
c  Female

3.    Occupation :
c  Student
c  Employee
c  Retired

4.    Race:
c  Malay
c  Chinese
c  Indian
c  Other:

5.    Monthly Income/Allowance:
c  Under RM1,000
c  RM1,000 – RM2,000
c  RM2,000 – RM3,000
c  RM 4,000 – RM5,000
c  RM 5,000 and above


6.    Have you ever heard of High 5 Bread?
c  Yes
c  No
(If no, feel free to visit to http://www.high5breadtown.com/)

7.    How did you know about High 5?
c  Newspaper
c  Family and Friends
c  Magazine
c  TV commercials
c  Radio Ads
c  Internet

8.      From where did you purchase the brand?
c  Markets
c  Retail outlet
c  Wholesale outlet
c  Through website
c  Other, please specify.

9.      How often do you buy the bread?
c  Once per week or more often
c  2 to 3 times per month
c  Once per month
c  Once every 2 to 3 months
c  Once or twice a year
c Not at all (Why?)


10. What the purpose(s) of you buying the brand?
c  Breakfast
c  Lunch
c  Dinner
c  Tidbits
c  Other, please specify.

11. What do you think of High 5 Bread?
c  Delicious
c  High Quality
c  Cheap
c  Easy to find


c  Soft
c Other ( Please Specify) :

12. What are the chances off you buying the brand in future?
c  Very High
c  High
c  Not Sure
c  Less
c  Very Less

13. If you are satisfied with High 5 brand, would you like to recommend it to others?
c  Yes
c  No

14. If NO, what is/are your reason(s)?



15. Please give your valuable suggestions regarding how we could improve the quality of High 5.

 

CHAPTER 11 REFERENCES

11.1 References
·         Silver Bird Group Berhad official website

·         High 5 Bread Town

·         The Star Online

·         Agri Food Trade Service

·         The Art and Science of connecting with consumers marketing

·         LRQA Malaysia

·         The Edge

·         Business Time

·         Franchiseek International

·         Baking Management

·         Annual Report (From 2002 -2010)

·         Thomas S. C. Yap . (2006). Corporate Branding: Its Role in Sustainable Competitive Advantag. Corporate Communications Department, UCSI. http://www.ucsi.edu.my/cervie/ijasa/volume1/pdf/10E.pdf




·         Silver Bird Group Berhad (2007). Soaring Ahead. BSI Magazine. http://www.bsimagazine.com/en/Features/Company%20Profiles/Current/Soaring%20Ahead.aspx?p=1


  • Thomas T.Hirata (2009). Customer Satisfaction Planning. New York: Taylor & Francis Group, LCC.



·         Kilam(2006) Journal of Muslim Life Malaysia http://muslimlifemalaysia.blogspot.com/2006/09/high-5-gets-low-marks-for-hygiene-by.html

·         Scribd (Gardenia)

·         Gardenia official website

·         Massimo official website

·           Mumsgather

·         The Star Online – New brand on the block

·      Coloribus

·      The Telegraph

·      Hard.K Journal

·      The selling points